our commitment
every rara piece is crafted to order with exceptional care. production takes up to 3 weeks after order confirmation. to maintain the integrity of our work and ensure fairness to all clients, we follow the guidelines below.
exchanges
30 days from delivery · one free exchange per order · shipping covered · store credit never expires.
if you wish to explore another design, we are happy to help.
to request an exchange, email contact@rara.jewelry with the subject line: EXCHANGE — [order number]
once approved, our team will provide a prepaid return label and assist you in selecting your new piece. please note that all exchange orders are considered final sale.
returns and refunds
30 days from delivery · full refund or credit store with no expiration · prepaid US label · no restocking fees · engraved pieces returnable.
to request a return, email contact@rara.jewelry with the subject line: RETURN — [order number]
include your order number, reason for return, and photos of the item if applicable. if approved, you will receive a return shipping label. refunds are issued to the original payment method after inspection.
refund timing
5 business days after inspection + 3–5 bank days.
resizes
free, forever · customer ships insured to Rara, return shipping free. we want your rara piece to fit perfectly. if you need a different size, email contact@rara.jewelry with the subject line: RESIZE — [order number]
condition requirements
all returned items undergo a quality inspection. to be eligible, pieces must be unworn, in their original condition, and returned with all original ceramic packaging, tags, and documentation. we reserve the right to refuse returns that do not meet these standards.
final sale items
the following are not eligible for return or exchange:
- custom-designed or personalized pieces
- nonstandard sizes
- sale or promotional items
- gift card
- exchanged items
these items are considered final sale unless received damaged or incorrect.
store credit purchases
exchangeable, not refundable.
damaged or incorrect items
report within 5 days of delivery at contact@rara.jewelry · repair, remake, or full refund - shipping on Rara.
repairs
free, forever · all causes, no time limit · customer ships insured to Rara, return shipping free · excludes loss/theft and third-party-altered pieces · Rara may remake instead of repair.
international orders
30 days from delivery · exchange or store credit only
holiday window
orders Nov 15 – Dec 24 returnable / exchangeable through Jan 15
client care
Ann and our team are always here to assist. if you have concerns about sizing, gemstones, or our policies before placing your order, reach out to us anytime at contact@rara.jewelry. we would love to guide you to your perfect piece.