Shipping & Returns
FREE EXPRESS SHIPPING
Delivery in 5-7 working days
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Spain, where most of our products are shipped from.
You will receive an e-mail containing your DHL Tracking Number once your package has been shipped from our distribution center. Visit dhl.com to check the most up-to-date status of your order.
DHL is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center, approx. 2-3 business days from order date. Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
You can return any item purchased on Pomellato Online Boutique within 20 days of the delivery date. Here’s how:
1. Make sure the jewellery is in the same condition you received it in, in its box with all extras included.
2. Place all items in their original box and put them in the security bag included in your parcel.
3. Complete the online Return Form to receive your Return Number.
4. Stick the pre-printed and pre-paid label on the parcel: with our return service, your parcel is insured for theft or loss during transport.
5. Contact DHL by phone ( 1-800-CALL DHL) or online (http://www.dhl-usa.com) to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.